Box Office
TICKETS
How to Buy Tickets
Online: www.caclive.com
By Phone: 570.326.2424
By Mail or In Person:
Journey Bank Community Arts Center Box Office
220 West Fourth Street
Williamsport, PA 17701
There is a processing fee on each ticket and included in the price displayed on our public ticketing site.
PAYMENT
We accept Visa, Mastercard, Discover, American Express, personal checks, money orders, and cash. Checks should be made payable to Penn College Community Arts Center. Tickets cannot be held for later purchases.
MAIL CHARGE
There is an additional $3.00 fee to mail tickets. You can print electronic tickets out at home or pick up tickets at the Box Office at no additional charge.
CHILD TICKET
See Children & Families for more details.
STUDENT TICKET
Discounted student ticket prices are available for students in pre-school through college to select shows. Seating is throughout the theater with the exception of the front orchestra/sterling section (price level 2) and the pit (price level 1) when applicable. All tickets will be checked at the door. College students must present valid student ID the night of the show. Only one student ticket per ID.
GIFT CERTIFICATES
Gift certificates make a great gift for any occasion. They are available in any dollar amount and can be purchased online anytime CLICK HERE.
GROUP ORDERS
Attending a show at the Journey Bank Community Arts Center is a great way for your group to enjoy the finest hit plays, dance and music – at a substantial discount. It’s the perfect evening out and can be the ideal way to provide discounts to your employees or entertain your clients! Groups of 10+ qualify to get $3 off select shows.
PROCESSING FEE
Whether you order tickets online, in person or over the phone, there is a processing fee on each ticket which is added to the price displayed on our public ticketing system.
ADDRESS
220 West 4th Street
Williamsport, PA 17701
BOX OFFICE HOURS
The Journey Bank Community Arts Center Box Office is located to the right in the lobby area.
Regular Box Office Hours
Monday to Friday – 10 am to 5 pm
Day of Show – ONE hour before the performance
We are closed on all observed holidays as well as for Winter Break.
PARKING
The Journey Bank Community Arts Center is located in Williamsport, Pennsylvania, on West 4th Street, between William and Hepburn Streets. Parking is available throughout the downtown area. For a more information on parking please visit the Williamsport Parking Authority website.
DIRECTIONS
The Journey Bank Community Arts Center is located in downtown Williamsport, Pennsylvania, on West 4th Street, between William and Hepburn Streets. For detailed driving directions, use 220 West 4th Street, Williamsport, PA 17701 as the destination address in your preferred mapping service.
MEDIA
All media requests should be submitted to the marketing department at cac-marketing@caclive.com
PHONE NUMBERS
Journey Bank Community Arts Center Box Office: 570.326.2424
Steven Ault, Marketing: 570.327.7661
Tom Bressler, Guest Services: 570.327.7660
Kristen Delaney, Finance: 570.327.7665
Fred Park, Production: 570.327.7655
Brooke Styborski, Operations: 570.327.7656
TICKETING POLICY
ALL TICKET SALES ARE FINAL. Unless a performance is canceled or rescheduled by the Journey Bank Community Arts Center or the performer, there are no refunds or exchanges. In case of inclement weather, should the performance occur, there are no refunds or exchanges. Ticket orders may be canceled at our sole discretion if it is suspected that tickets are being purchased by resellers. For guaranteed lowest prices, always purchase with confidence directly from caclive.com or the Journey Bank Community Arts Center Box Office.
WILL CALL
Will Call refers to the booth in the center of the outer sets of entrance doors. If you have asked for your tickets to be held to pick up on show night, please go to the will call area. Please have a valid photo ID when picking up tickets in case you may be asked for it.
CANCELED/POSTPONED EVENTS
We always make our best efforts to move forward with a show. But in the event the Journey Bank Community Arts Center cancels or postpones a show, the Box Office will notify ticket holders for full refunds or house credit. However, in the case of inclement weather, should the performance occur, there are no refunds or exchanges.
REFUNDS
ALL TICKET SALES ARE FINAL. Unless a performance is canceled or rescheduled by the Journey Bank Community Arts Center or the performer, there are no refunds or exchanges. In case of inclement weather, should the performance occur, there are no refunds or exchanges.
Ticket orders may be canceled if, at our sole discretion, it is suspected that tickets are being purchased by resellers. For guaranteed lowest prices, always purchase with confidence directly from caclive.com or the Journey Bank Community Arts Center Box Office.
DIGITAL TICKETS
When you ordered your tickets online and selected either Email or Mobile as the delivery method, please be aware that the email with your Digital Ticket could bounce into your spam or junk folder.
Please check all folders, and if you do not see an email from the Journey Bank Community Arts Center Box Office, then contact our Box Office at 570.326.2424 or BoxOffice@CACLive.com to assist you.
LOST OR MISPLACED TICKETS
If you have lost or misplaced your theater tickets, please call the Box Office for assistance at 570.326.2424.
SEATING CAPACITY
The Journey Bank Community Arts Center has 2,078 theater seats plus 50 pit seats. The pit is not available for all performances.
SEATING CHART
When ordering tickets online, you will be able to access a detailed seating chart.
SEATING POLICY
Our front doors typically open an hour before the performance. As a courtesy to performers and audience members, late arrivals may be seated when there is a suitable pause in the performance or at intermission.
CODE OF CONDUCT
• Guests will be treated in a professional and courteous manner by all Journey Bank Community Arts Center personnel. The same treatment is expected in return.
• Guests should be respectful of others around them.
• Guests are expected to refrain from the use of foul language, obscenities and disruptive behavior.
• Guests engaged in the following activities will be ejected from the venue: fighting (verbal and/or physical), harassment, throwing of any object.
• Guests should not stand on the stage, theater seats, or any other building structure.
• Guests should not block the aisles.
• Guests should not occupy a seat or remain in an area for which they do not possess a valid ticket and must provide a ticket upon request.
• The Journey Bank Community Arts Center reserves the right to confiscate items deemed to be dangerous, offensive, explicit or distracting.
• Responsible consumption of alcoholic beverages at some events is permitted. To protect guests, staff and the facility, the Journey Bank Community Arts Center reserves the right to refuse service to anyone who appears to be intoxicated.
• To ensure everyone’s safety in the event of an emergency, guests are required to comply with direction from authorized Journey Bank Community Arts Center staff.
• The Journey Bank Community Arts Center reserves the right to escort guests from the building who enter restricted or backstage areas without proper authorization.
• Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Guard, or the Operations Manager.
The Journey Bank Community Arts Center staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent that their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.
CONCESSIONS
The Journey Bank Community Arts Center has a concessions stand in the lobby and in the mezzanine area serving alcoholic and non-alcoholic beverages and light snacks for all events and movies at the Journey Bank Community Arts Center. We accept cash, American Express, VISA, Mastercard, and Discover for purchases.
The Journey Bank Community Arts Center offers spill-proof cups to allow concession beverages into the theater during events. You can purchase a cup at any concessions area (including the Capitol Lounge). Each cup is only $5 and is yours to keep! Bring your spill-proof cup back for refills throughout the performance as well as each time you attend a show and pay only the cost of your drink.
Regular concessions and beverages will still be available. However, only Journey Bank Community Arts Center spill-proof cups and bottled water (purchased at the Journey Bank Community Arts Center) will be allowed into the theater.
CAPITOL LOUNGE
The Capitol Lounge is home to a full bar and accessible via the elevator 2R. The lounge is open to the public before and after most shows. (It may also be open during intermission if the show permits.) On a show night, we invite you to come to the lounge with friends, catch local musicians performing, and enjoy a great drink special on our balcony.
FOOD AND BEVERAGES
Outside food and beverages, including water, are not permitted in the Journey Bank Community Arts Center. The Journey Bank Community Arts Center offers a wide variety of beverages and snacks for sale at the concession areas. For more information, see Concessions.
RESTAURANTS
Our dining partners are perfect spots to enjoy a meal before or after a show at the Journey Bank Community Arts Center and most are within walking distance. All are staff tested and staff approved! For a complete list of our dining partners, CLICK HERE (dining section)
ALCOHOL MANAGEMENT
For most events at the Journey Bank Community Arts Center, alcoholic beverages are available for purchase. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Journey Bank Community Arts Center. Management reserves the right to refuse the sale of alcohol to any guest.
The Journey Bank Community Arts Center makes every effort to accommodate all of our guests. Please reach out to our Box Office prior to the event with any questions or clarifications.
ACCESSIBLE SEATING
The Journey Bank Community Arts Center supports the Americans With Disabilities Act of 1990. We are wheelchair accessible throughout the orchestra of the theater and in the Capitol Lounge. Special needs seating can be purchased through the Box Office. A limited number of wheelchair spaces with companion seating are available on a first-come, first served basis. Upon arriving at the theater, an Usher will assist you in getting to your seat. The Journey Bank Community Arts Center makes every effort to accommodate all of our guests; however, we need to be aware of special needs prior to the sale of tickets.
ASSISTED LISTENING DEVICES
Listening enhancement devices may be obtained for all performances subject to availability, free-of-charge, at the Box Office.
WHEELCHAIRS
For individuals who have limited mobility, we have a limited number of wheelchairs available to transport guests from the front of the house to their seats. Upon arriving at the Journey Bank Community Arts Center, the guest should ask an Usher for assistance. Please be aware that our staff will not remain with the guest during the performance, nor will they allow the guest to remain in the wheelchair for the duration of the event unless they are seated in a wheelchair-accessible seating area.
TICKET RELOCATION
If a guest requires the use of a wheelchair and did not obtain wheelchair accessible seating, please call the Box Office immediately to try and relocate the guest (if accessible seats have not sold out). Or if a guest accidentally purchased wheelchair accessible seating but needs a theater seat, please call the Box Office to be relocated (if theater seats have not been sold out). Box Office can be reached at 570.326.2424.
TEMPORARY DISABILITIES
Guests who have a temporary disability/injury after purchasing their ticket should call the Box Office at 570.326.2424 to make necessary arrangements that will enable them to attend a performance in a comfortable and enjoyable manner.
WALKING DEVICES
Walking devices are permitted in the venue. When at your seat, if they do not meet code regulations, they will be taken to a secure location. Your walking device will be returned for intermission and after the show.
ELEVATOR
The elevator at the Journey Bank Community Arts Center is located in our lobby to your left as you enter the venue.
RESTROOMS
Restrooms may be found on both levels of the Journey Bank Community Arts Center, including in the Capitol Lounge.
SERVICE ANIMALS
Animals are not permitted on the premises under normal circumstances, with the exception of service animals such as guide dogs. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
CAPITOL LOUNGE MEMBERSHIP
With a $250 gift to the Journey Bank Community Arts Center, you can enjoy an Associate Membership in the Capitol Lounge. Included in the membership will be invitations throughout the year to members-only nights, ability to reserve tables in the lounge during show intermissions, and acknowledgment in our show programs. For more information, please contact Tom Bressler, Guest Services Manager at cactxb1@caclive.com or 570.326.7660.
DONATIONS (GIVING & RECEIVING)
– To Receive
While the Journey Bank Community Arts Center does not give monetary donations, we do give ticket donations. To be considered, one must submit a request on company letterhead to Journey Bank Community Arts Center, 220 West 4th Street, Williamsport, PA 17701.
– To Give
When you buy a ticket at the Journey Bank Community Arts Center, you support the artists; when you make a contribution to the Community Arts Center, you support the arts in our community.
The Penn College Community Arts Center is a 501(c)(3) corporation, and all contributions are fully tax deductible. So donate today. CLICK HERE to make a donation.
EDUCATIONAL SERIES
The Educational Series supports the connection between the arts and education and are selected with input from the area superintendents and curriculum coordinators.
RENTALS
Have a show you’d like to put on at the Journey Bank Community Arts Center? The Community Arts Center regularly rents its spaces to local and national promoters for live events and presentations. For scheduling information, please call 570.329.4918.
TOURS
Learn more about the Journey Bank Community Arts Center with a behind the scenes tour. To schedule a tour, please contact Brooke Styborski, Director of Operations, at 570.327.7656. Tours must be scheduled in advance.
VOLUNTEER TODAY
The Journey Bank Community Arts Center is always looking for new volunteers who are interested in assisting the theatre staff during performances. You must be at least 18 years of age to volunteer and you must also be available to assist at an event at least once a month. All potential volunteers must first attend a Job Shadowing on the night of a live performance. They must also attend the Orientation and Training session held throughout the summer months at the Journey Bank Community Arts Center. Each volunteer, upon successfully completing training, will work with a veteran volunteer for their first two events. Every volunteer is required to attend a hour-long annual refresher course. Complete our Volunteer Application Form to become a volunteer.
FAMILY FRIENDLY
All children are welcome to attend Family Friendly shows. All children must have a ticket even if they will be sitting on a lap.
For events that are not designated Family Friendly, children are required to be 4 years of age and older. House Management reserves the right to ask parents with children making a disturbance during a performance to step out of the theater until the child is calm.
This policy is subject to change for specific events please check the event page or contact our Box Office at 570.326.2424.
BABES IN ARMS POLICY
The Journey Bank Community Arts Center encourages access for all, however, we do not allow infants less than 2 years of age into the theater for shows that are not Family Friendly. For shows that are Family Friendly, all children must have a ticket even if they will be sitting on a lap.
Should the child become restless and cause a disturbance, the parent/guardian may be requested to leave the theater with the child. We reserve the right to not re-admit.
This policy is subject to change for specific events please check the event page or contact our Box Office at 570.326.2424.
HOTELS
The Journey Bank Community Arts Center is located in downtown Williamsport with plenty of hotels within walking distance. For a guide to local lodgings, CLICK HERE.
OUT OF TOWN GUESTS
From Reptilland to the Taber Museum to the Gallery at Penn College to the World of Little League Museum to Loyalsock State Forest, there is a lot to see and do in our area.